FAQ

Frequently asked questions

The hotel has a total of 84 rooms spread over 6 floors and two open-space Penthouses with large sea-view terraces.
Yes, the hotel has paid parking spaces for cars and motorbikes. There is a private, covered garage 500 metres from the hotel with a 24-hour shuttle service, and an enclosed outdoor car park next to the hotel.
The hotel is located directly on the beach: from our terraces you can access beach establishments directly by crossing only a wooden walkway.
Yes, the hotel is located about 200 metres from Cattolica's main square, Piazza Primo Maggio. The harbour area is a 10-minute walk away, as are the town hall, the train station and the Cattolica Aquarium.
The official check-in time is 2:00 PM, but you may arrive earlier. If the assigned room is not yet available, you can still park your car, safely store luggage and valuables, use our facilities to change, and go to the beach or for a walk, then access your room at the scheduled time.
Yes it is possible. The official check-out time is 10 a.m. Upon request and according to availability it can be extended until 12 p.m. free of charge. With a supplement of 50% of the cost of one night, it is possible to have a late check-out until 4 p.m. always according to the availability of the room.
The official check-in time is 12, but it is possible to arrive earlier and if your room is not available, you will still be able to park your car, deposit your luggage and valuables safely, use our facilities to change and go to the beach or take a walk and enter your room at the time indicated.
Yes, the hotel offers a 24-hour laundry service for items that can be washed in water, while any items requiring dry cleaning will be taken to external laundries.
Yes, it is possible, the reception is manned 24 hours a day. If you find the entrance closed after midnight, just ring the bell.
Yes. Although we are still waiting for official certification, we at the hotel are familiar with the subject and are organised to offer gluten-free meals. For breakfast we also use packaged products from the Schär range. For your safety, we ask that you always ask the staff in the dining room if you have any other intolerances or allergies.
No, but it is possible to contact a trusted local agency to arrange this for you.
No, but at beach establishments in front of the hotel, there are play areas, sports activities and entertainment for young and adults alike.
Our hotel is not a so-called "family hotel", but of course all children are welcome: we have cots, rails to add to the single bed and high chairs.
Yes, beach towels are available at the hotel and will be provided directly in your room. An additional change is possible for a small laundry surcharge.
Yes, the wi-fi service is free of charge and there is a wireless line throughout the hotel.
Yes, the hotel has comfortable and functional city bikes available for all guests. Just ask at reception for the keys. Some bicycles are equipped with child seats for children up to 15 kg. Helmets and children's bikes are not available.
No, the hotel does not have rooms with a Jacuzzi, but some rooms are equipped with a bathtub with an integrated shower. At our SPA, however, you will find a large pool and a Jacuzzi. Some packages and special offers include access to these and other services.
No, the entrance to the SPA for the wellness path (swimming pool, whirlpool, sauna, Turkish bath, relaxation area) is charged. In some deals or special packages this service can be offered but in these cases it will be clearly specified.
Yes, the hotel has an indoor heated swimming pool in the Victoria SPA and the entrance is charged.
No, the entrance to the SPA is permitted for people of 16 years old and over and is subject to payment.
No, but you can reserve a taxi at our reception desk.
All prices include VAT and service. The tourist tax is not included and amounts to €2.50 per person per day for guests over 14 years of age, for a maximum of 7 days, and must be paid at check-out.
Yes, they are allowed and welcome and can stay in the rooms and on the terraces but not in the lounges or restaurant areas. A daily supplement is required to ensure proper hygiene and cleanliness of the room.
Although it is legally permitted, we kindly ask all our guests not to smoke in their rooms but to use the balcony in each room. If there is no ashtray available, please ask the maid or reception for one.
The hotel does not have a private beach: the closest bathing facilities to the hotel are bathing establishments number 60 and 62 which belong to "I DELFINI BEACH VILLAGE" where you can book umbrellas and sunbeds. The service will be paid directly to the beach staff.
No, all of our rooms have ceramic floors and there are no carpets. There are some carpeted corridors on the room floors to avoid noisy passages.
Access for people with disabilities is permitted via the special slide conveniently located on the side of the building. All floors and public areas are easily accessible. The hotel has a Deluxe Jr Suite with a bathroom for disabled people
No, we do not offer all-inclusive packages. We offer free, unrestricted holidays with quality services.
Unlimited wi-fi throughout the hotel, bike rental, use of beach towels and entrance to the new Victoria GYM.
Yes, all our rooms have a minibar: drinks are on payment.